Contact Us

Customer Support Center:

E-mail: support@MyVacations.gr

Telephone: +30 28210 68944

Toll-free telephone: 800 11 50 100
(only for calls dialled from within Greece)

Fax: +30 28210 86017

 
 
 
 

Hotel description

The City Hotel Castello is the ideal choice for the visitor of the city of Heraklion in Crete Island giving the feeling of a boutique luxury hotel. Castello City was designed so as to satisfy the highest demands of its select clientele, professional as well as recreational. It is open throughout the year and its convenient location offers easy access from and to the airport or the port, being at the same time very near to the commercial centre of the city.
 

                                            Reception and the Lobby areas

Classy decoration and liveliness are characteristic of the hotel' s reception area.
Elements from the past are coupled in a unique way with modern ideas and the pallet of colours unfolds promises and creates the sense of staying in a very familiar environment.
The elegant, comfortable couches in the lobby and the charming architecture are the ideal setting for professional and private meetings.
Open spaces, multiple optical exits, a friendly atmosphere and the impeccable service compose the perfect background, that is rounded off with the very carefully chosen lighting, that at times is diffused creating a relaxing ambience and at times highlights objects and spots

Location

Distances From Castello Hotel
• Center of Heraklion 800 m
• Heraklion Airport 5000 m
• Motor Way 2300m
• Heraklion Port (Harbour) 2200 m
• Archaeological Museum 1200 m
• Creta Interclinic Hospital 250 m
• Historical Museum 1000 m
• General Hospital of Heraklion 6400 m
• Natural History Museum of Crete 800 m
• University of Heraklion 6300 m
• Knossos Museum 5800 m
• Foundation of Technology & Research 7000 m
• National stadium of Heraklion 100 m
• Cathedral church of Aghios Minas 600 m
• Pan Cretan stadium of Heraklion 2300 m
• Agios Nikolaos 65 Km
• OASIS Theatre in Iraklion Town 1400 m

Rooms

The Hotel Castello comprises 68 standard and superior rooms, Luxury Junior and Business suites. All rooms are modern and spacious, offering a unique view, designed to ensure a comfortable and pleasant stay.
Standard rooms:
Comfortable rooms equipped with separate air conditioning, hair dryer, mini bar, cable and satellite television, pay tv system, direct telephone line, fast internet access, safes, sound isolating double window panes, music.
All have a veranda or balcony; many have a view to the sea, the old city, and the Venetian ramparts.
They can accommodate 1-3 persons.
Superior rooms:
Luxurious rooms with brand-name furniture, carefully decorated in every detail and with excellent taste.
They can accommodate 1-3 persons.
They provide the modern comforts and conveniences of the standard Rooms, and moreover:
Superior rooms - daily comforts and services
• Daily cleaning twice a day .
• Mineral water, wine, fruit basket and sweets
• Set of brand-name cosmetics and slippers
• Priority service from the reception
• Fast check-in at arrival
• Possibility of late departure - day use free of charge
• 16 hours room service
• Dinner reservation in our restaurant or at various events
• Spacious sitting space
• Balcony with a view to the sea, the old town and the Venetian ramparts
Junior Suite:
Charming suite with hand-made metal furniture, carefully decorated in every detail and with excellent taste.
They can accommodate 2-4 persons.
They provide the modern comforts and conveniences of the Superior rooms, and moreover:
• Large screen TV (21'') in bedroom
• Queen size bed
• Separate sitting room with equipped TV set ( TV 21'', CD player, DVD player )
• Two bathrooms ( one with bath tab )
• 24 hours laundry service
• Free transfer to and from the airport or port by limousine or taxi
• Furnished veranda, with a panoramic view to the sea, the old town and the Venetian ramparts .
Business Suite
Charming Suite with hand-made metal furniture, carefully decorated in every detail and with excellent taste.
They can accommodate 2-4 persons.
They provide the modern comforts and conveniences of the Superior rooms, and moreover:
• Portable PC & FAX machine
• Large screen TV (21'') in bedroom
• Queen size bed
• Separate sitting room with equipped TV set ( TV 21'', CD player, DVD player )
• Two bathrooms ( one with bath tab )
• 24 hours laundry service & dry cleaning
• Translation & Interpretation service on appointment
• Secretarial service on appointment
• Mail service
• Complimentary use of photocopy machine
• Complimentary newspaper of your choice
• Free transfer to and from the airport or port by limousine or taxi
• Furnished veranda, with a panoramic view to the sea, the old town and the Venetian ramparts.
Children 0 - 5.99 years sharing room with parents free of charge.

Food & Beverages

Special emphasis was given to the wine restaurant CANDIA VECCHIA in the atrium of the hotel with panoramic view of the city of Heraklion, as an ideal place for a business meal, a formal dinner or even an easy-going meeting with friends.

The atmospheric ambience conveys a sense of hospitality and comfort that sooths a hard day's stress, while the warm chromatic units add a feeling of order and variety that is relaxing as well as invigorating at the same time.

The fascinating view to the sea, the old city of Iraklio and the Venetian Walls that embrace it, give value to your private but also your formal professional meetings.

Our Chef's gastronomic inspirations with smells and flavours from Hellas and from all over the world impress and offer something for all preferences, whereas our well-chosen wine-list will satisfy even the most demanding palates.

In the stylish and well-informed Cafe - Bar our guests can enjoy a variety of exquisite hot and cold beverages and drinks with light snacks.

Facilities

Lodging Facilities

  • Bar
  • Parking (Fee Required)
  • Restaurant
  • Massage
  • Babysitting/ Child Services
  • Business Corner
  • Laundry/ Dry Cleaning
  • Wi-Fi
 

Rooms

  • Television
  • A/C Individual
  • Bathtub
  • Satellite TV
  • Hairdryer
  • Safe Box
  • Internet Access
  • Mini Bar
 

Hotel Policies

Payment Policy

  • MyVacations.gr will not charge any amount to your credit card.
  • In order to secure a reservation, credit card details are required during the reservation process. The following credit cards can be used: MasterCard, VISA, AmEx
  • The repayment of your accommodation can be made by cash or by one of the following credit cards: MasterCard, VISA, AmEx

Payment Policy
(Will apply on your credit card):
Low Season {current year(period from 1st January – 30th June & 16th September – 31st December)}
35% deposit, from your credit card upon reservation
Full payment, from your credit card, 7 days prior to arrival
High Season (period from 01st July – 15th September)
35% deposit, from your credit card upon reservation
Full payment, from your credit card, 21 days prior to arrival
Please note that in case of an insufficient credit card payment, the agency retains the right to cancel your booking.

Cancellation Policy

Should you cancel this reservation, please note the following cancellation terms:

(will apply on your credit card):
Low Season current year {(period from 1st January – 30th June & 16th September – 31st December)}
Up to 21 days prior to arrival, no fees apply
From 21 to 14 days prior to arrival, 35% of the total will apply as cancellation fees
From 14 to 7 days prior to arrival, 50% of the total will apply as cancellation fees
From Now Show and up to 7 days prior to arrival, 100% will apply as cancellation fees
High Season (Period from 01st July – 15th September)
Up to 21 days prior to arrival, no fees apply
From Now Show and up to 21 days prior to arrival, 100% will apply as cancellation fees
Please note that in case of an insufficient credit card payment, the agency retains the right to cancel your booking.